Terms of use
Foreword
The website OlieNeela.com is the property of the sole proprietorship Faroem Laboratories, registered in the commercial register of Neuchâtel under number 278.431.060
Our company aims to offer natural cosmetic products, made from organic ingredients, to private customers who purchase them via our site www.Olieneela.com
The products offered are products intended to be used as they are, in mixtures, or as finished products. All are made, checked, and shipped by Faroem Laboratories or partner companies.
The advice, tips, and cosmetic recipes offered on our site are not intended to serve as treatment prescriptions for ailments. In general, we recommend following the usual precautions for the products and the advice and contraindications. In particular, the allergy test on the crook of the elbow must be done before using the products to prevent possible allergy risks.
General Information
The validation of the order by the customer implies their agreement to these general terms of sale in their entirety. The sales contract for items by Internet is concluded between the company Faroem Laboratories and the customer.
The customer declares having the capacity to contract with Olieneela.com based on the general terms of sale present on our website (www.olieneela.com).
These general terms of sale shall prevail over any other conditions stated on our site.
Characteristics of the items
Our purpose is to provide you with quality products that respect your skin and that of the whole family. These products are made from natural ingredients, often from organic farming, and come from suppliers who have received official certification.
Delivery & Return
Find all information about delivery and return on the dedicated Delivery page. The delivery page is an integral part of these terms of sale.
Prices
The prices of items charged to the customer are those in effect on the date of the order. They will also appear on our order confirmation sent by email. Our prices are set in Swiss francs for Switzerland and also include the 7.7% VAT applied in Switzerland.
Protection of your data and Security of your payments on the site
Available payment methods
On olieneela.com you have several secure payment methods at your disposal:
- Secure payment by credit card with the Stripe system: Customers wishing to pay with a credit or debit card can do so and have full protection of their payment data by the Stripe system. Credit card payment is ensured by 2checkout, known for its reliability in internet transactions.
The transaction between you and the Stripe servers is encrypted (SSL). The information you provide is encrypted from your computer and will never travel in clear text on the internet. Credit card numbers are never stored on olieneela.com.
In short, secure credit card payment procedures are ensured by the data encryption protocol: SSL Protocol, a true reference in this field. Information is first encrypted on your computer before any transmission. Payment systems are ensured in gateway server mode with an authentication certificate.
2. Payment by Paypal: Whether or not you have a Paypal account, you can pay using your Paypal account or directly with your credit card (no registration required). The Paypal service protects client data by encrypting it. For more information, visit the Paypal website.
Payment by Twint: coming soon
Payment by invoice: You can choose this payment method when placing your order and confirm your order. When we receive your order, you will receive a confirmation by email, as well as all the information to proceed with payment. Once the invoice is paid, we will send your order. The announced delivery time will start from the receipt of your payment.
Protection of your private data
The data we collect is secured and only used to process your orders. Among other things, we collect your names, your email address, as well as your contact and delivery information. This information is stored for possible future orders. We never share your personal information.