Privacy

Privacy Policy

The company Faroem laboratoires, route de l’ancienne papeterie, 1723 Marly operates the site Olieneela.ch

It is responsible for the collection, processing, and use of your personal data as well as for ensuring that data processing complies with applicable data protection legislation.

Your trust is important to us, as is the security of your online data. That is why we take all necessary measures to ensure that we only collect the information we need to provide you with the best service on our site and that we comply with all legal provisions of

The Federal Data Protection Act (FDPA),

The ordinance relating to the Federal Data Protection Act (OLPD)

the ordinance, of the Telecommunications Act (LTC)

and

of the General Data Protection Regulation (GDPR)

To find out which personal data concerning you we collect and for what purposes we use it, please read the information below carefully.

  1. Browsing our website

When you visit our site, our servers temporarily record each access in a log file. The following technical data is then captured, generally as with any connection to a web server, recorded without any intervention on your part and stored by us until automatic deletion after a maximum of 24 months:

- the IP address of the computer accessing the site,
- the name of the owner of the IP space (usually your Internet service provider),
- the date and time of access,
- the website from which you accessed our site (referring URL) and possibly the search keywords used,
- the name and URL of the accessed file,
- the status code (e.g., error message),
- the operating system of your computer,
- the browser you use (type, version, and language),
- the communication protocol used (e.g., HTTP/1.1) and
- If you register or log in on our site, we also collect your username from this registration/authentication.

The collection and processing of this data aim to enable the use of our website (establishing a connection), to sustainably ensure the security and stability of the system, and to allow optimization of our online offer, but also serve internal statistical purposes. These processes are based on our legitimate interest under Art. 6 para. 1 lit. f GDPR.

 

  1. Creating a customer account

To place orders on our online store, you can order by creating a customer account. When registering for a customer account, we collect the following data:

- first and last name
- postal address
- phone number
- email address
- password

This data is collected in order to provide the customer with direct and password-protected access to their basic data recorded in our system. The customer can view their completed and ongoing orders or manage/modify their personal data there.

Your consent according to Art. 6 para. 1 lit. a GDPR constitutes the legal basis for processing data for this purpose.

  1. Purchase on the online store

If you wish to place orders on our online store, we need the following data to execute the contract:

- first and last name
- billing address (if different from the delivery address)
- payment information (depending on the chosen payment method)
- identifiers, namely email addresses and password (for registered customers)

Unless otherwise provided in this privacy policy or in the absence of separate consent from you, we will only use the aforementioned data to execute this contract, in particular to process your orders, deliver the ordered products, and ensure that payment is properly made.

The performance of a contract according to Art. 6 para. 1 lit. b GDPR constitutes the legal basis for processing data for this purpose.

  1. Transmission of data to third parties

We only transmit your personal data if you have expressly consented to it, if we are legally obliged to do so, or if it is necessary to assert our rights, especially to enforce our rights arising from the contractual relationship.

Furthermore, we transmit your data to third parties insofar as this is necessary for the use of the website and the performance of the contract (including outside the website), especially for processing your bookings. This includes the carrier responsible for shipping the ordered goods. The transmission of data aims to provide and maintain the functionalities of our site. This is our legitimate interest under Art. 6 para. 1 lit. f GDPR.

Finally, we transmit to the issuer and acquirer of your credit card the information related to it when paying by credit card on our site. If you choose to pay by credit card, you must enter all necessary information. The performance of a contract according to Art. 6 para. 1 lit. b GDPR constitutes the legal basis for the transmission of data in this case. Regarding the processing of information related to your credit card by these third parties, please also read the general terms and conditions as well as the privacy policy of your credit card issuer.

  1. Biscuits

Cookies allow, in various ways, to make your visit to our site simpler, more pleasant, and more useful. Cookies are files containing information that your web browser automatically saves to your computer's hard drive when you visit our site.

For example, we use cookies to offer you the shopping cart function across multiple pages and to temporarily store the information you enter when filling out a form on our site so that you do not have to enter it a second time when you visit another page. Furthermore, cookies can also be used to identify you as a registered user following your registration on our site. This saves you from having to log in again when you visit another page.

Most web browsers automatically accept cookies. However, you can configure your browser so that it does not store any cookies on your computer or so that a message appears each time you receive a new cookie. On the following pages, you will find explanations on how to configure cookie handling for the most commonly used browsers:

Disabling cookies may prevent you from using all the features of our site.

  1. Tracking tools
  2. General

For the purpose of tailored presentation and continuous optimization of our website, we use the audience analysis service of Google Analytics. Thus, we create pseudonymized usage profiles and use small text files stored on your computer ("cookies"). The information generated by the cookie regarding your use of this site is transmitted to the servers of the providers of these services, then stored and processed for us. In addition to the data indicated in item 1 below, we may receive the following information:

- navigation path taken by a visitor on the site,
- duration of the visit on the site or on the page,
- the page from which the visitor leaves the site,
- the country, region, or city from which access takes place,
- device (type, version, color depth, resolution, width and height of the browsing window) and
- recurring visitor or new visitor.

The information is used to analyze the use of the website, to compile reports on site activities, and to provide other services related to the use of the site and the Internet for market research and tailored presentation of this site. This information may also be transmitted to third parties in case of legal obligation or when these third parties are commissioned to process this data.

  1. Google Analytics

The provider of Google Analytics is Google Inc., a company of the Alphabet Inc. holding, headquartered in the United States. Before data is transmitted to the provider, the IP address is shortened by activating IP anonymization ("anonymizeIP") on this website within the member states of the European Union or in other states signatory to the Agreement on the European Economic Area. Google does not combine the anonymized IP address transmitted by your browser within Google Analytics with other data. Exceptionally, the full IP address is transmitted to a Google server in the United States before being shortened there. In this case, we ensure through contractual guarantees that Google Inc. complies with an adequate level of data protection. According to Google Inc., the IP address will in no case be associated with other data concerning the user.

You will find additional information regarding the audience analysis service used on the website of Google Analytics. To learn how to prevent the processing of your data by the audience analysis service, please consult the following address http://tools.google.com/dlpage/gaoptout?hl=fr.

 

  1. Right to information, rectification, erasure, and restriction of processing; right to data portability

You have the right to obtain, upon request, information about the personal data concerning you that we record. Furthermore, you have the right to rectify incorrect data and to erase your personal data as soon as no legal retention obligation or legal basis allowing us to process the data opposes it.

You also have the right to demand the return of the data you have provided to us (right to data portability). Upon request, we also transmit the data to a third party of your choice. You have the right to receive the data in a standard format.

You can contact us for the aforementioned purposes at the following email address serviceclient@olieneela.com It is possible that we may request, at our sole discretion, proof of identity for processing your requests.

  1. Data security

We use appropriate technical and organizational security measures to protect the personal data concerning you that we record against any manipulation, partial or total loss, and against any unauthorized access by third parties. Our security measures are constantly improved according to technological advances.

You must always keep your access data confidential and close the browser window when you have finished your communication with us, especially if you are not the only person using the computer.

We also take data protection very seriously within our company. Our employees and the service providers we mandate are subject to confidentiality and compliance with legal data protection provisions.

  1. Data retention

We only store personal data as long as it is necessary for the use of the aforementioned tracking and analysis services as well as for subsequent processing based on our legitimate interest. We retain contractual data for a longer period since this is required by legal retention obligations. The retention obligations that require us to keep data arise from provisions related to financial accounting and tax law. In accordance with these provisions, commercial communications, concluded contracts, and accounting documents must be kept for a maximum of 10 years. From the moment we no longer need this data for the performance of services, it will be blocked. Thus, the use of this data will be reserved for tax purposes and financial reporting.

  1. Right to file a complaint with a supervisory authority responsible for monitoring data protection

You have the right to file a complaint with a supervisory authority responsible for monitoring data protection.

Version : 03.11.2021