Privacy Policy

The company Faroem laboratories, route de l'Ancien Paperie, 1723 Marly operates the site

It is responsible for the collection, processing and use of your personal data as well as for ensuring that the data processing complies with applicable data protection legislation.

Your trust is important to us, as is the security of your online data. This is why we take all necessary measures to ensure that we only collect the information we need to provide you with the best service on our site and that we comply with all legal requirements.

The Federal Data Protection Act (LPD),

Ordinance relating to the Federal Data Protection Act (OLPD)

the ordinance, of the law on telecommunications (LTC)


of the General Data Protection Regulation (GDPR)

To find out what personal data about you we collect and for what purposes we use it, please read the information below carefully.

  1. Consultation of our website

When you visit our site, our servers temporarily record each access in a log file. The following technical data is then entered, in principle as for any connection with a web server, entered without any intervention on your part and stored by us until its automatic deletion after a maximum of 24 months:

- the IP address of the computer accessing the site,
- the name of the owner of the IP space (generally your Internet service provider),
- the date and time of access,
- the website from which you accessed our site (original URL) and possibly the search keywords used,
- the name and URL of the file consulted,
- the status code (e.g.: error message),
- the operating system of your computer,
- the browser you are using (type, version and language),
- the communication protocol used (e.g. HTTP/1.1) and
- If you register or log in to our site, we also collect your username from this registration/authentication.

The purpose of collecting and processing this data is to enable the use of our website (establishing a connection), to ensure the long-term security and stability of the system and to enable the optimization of our online offering, but are also done for internal statistical purposes. These processing operations are based on our legitimate interest pursuant to Art. 6 para. 1 let. f GDPR.

  1. Creating a customer account

To place orders on our online store, you can order by creating a customer account. When you register for a customer account, we collect the following data:

- first and last name
- address
- telephone number
- e-mail address
- password

This data is collected with the aim of providing the customer with direct, password-protected access to their master data, stored in our system. The customer can view their completed and current orders or manage/modify their personal data.

Your consent according to art. 6 para. 1 let. a GDPR constitutes the legal basis for processing data for this purpose.

  1. Purchase from the online store

If you wish to place orders in our online store, we require the following data for the execution of the contract:

- first and last name
- billing address (if different from the delivery address)
- payment information (depending on the chosen payment method)
- identifiers, namely email address and password (for registered customers)

Unless otherwise provided in this privacy policy or without separate consent from you, we will only use the above data to perform this contract, including to process your orders, deliver the ordered products and ensure that payment is correctly made.

The execution of a contract according to art. 6 para. 1 let. b GDPR constitutes the legal basis for processing data for this purpose.

  1. Transmission of data to third parties

We only transmit your personal data if you have expressly consented to it, if we are subject to a legal obligation to do so or if this is necessary to assert our rights, in particular to exercise our rights arising from the contractual relationship.

Furthermore, we transmit your data to third parties to the extent that this is necessary for the use of the website and the execution of the contract (including outside the website), in particular for the processing of your reservations. This includes the carrier responsible for shipping the ordered goods. The purpose of data transmission is to provide and maintain the functionality of our site. This is our legitimate interest under Art. 6 para. 1 let. f GDPR.

Finally, we transmit information relating to your credit card to the issuer and acquirer of your credit card when paying by credit card on our site. If you choose to pay by credit card, you must enter all the necessary information. The execution of a contract according to art. 6 para. 1 let. b GDPR constitutes the legal basis for the data transmission in this case. Regarding the processing of your credit card information by these third parties, please also read the terms and conditions and privacy policy of your credit card issuer.

  1. Cookies

Cookies allow, for various aspects, to make your visit to our site simpler, more pleasant and more useful. Cookies are files containing information that your web browser automatically saves to your computer's hard drive when you visit our site.

For example, we use cookies to offer you the shopping cart function on several pages and to temporarily store your information entered when you fill out a form on our site so that you no longer have to enter it a second time when you visit another page. Furthermore, cookies can also be used to identify you as a registered user following your registration on our site. This saves you from having to log in again when you visit another page.

Most web browsers automatically accept cookies. However, you can configure your browser so that it does not store any cookies on your computer or that a message appears each time you receive a new cookie. You will find explanations on the configuration of cookie processing for the most commonly used browsers on the following pages:

Disabling cookies may prevent you from using all the features of our site.

  1. Tracking Tools
  2. General

For the purpose of the appropriate presentation and continuous optimization of our website, we use the audience analysis service of Google Analytics. We therefore create pseudonymized user profiles and use small text files stored on your computer (“cookies”). The information generated by the cookie about your use of this site is transmitted to the servers of the providers of these services, then stored and processed for us. In addition to the data indicated in ch. 1 below, we receive the following information if applicable:

- navigation path taken by a visitor on the site,
- duration of the visit to the site or page,
- the page from which the visitor leaves the site,
- the country, region or city from which access takes place,
- device (type, version, color depth, resolution, width and height of the navigation window) and
- returning visitor or new visitor.

The information is used to analyze the use of the website, to compile reports on the activities of the site and to provide other services relating to the use of the site and that of the Internet for the purposes of market study and presentation adapted from this site. This information may also be transmitted to third parties in the event of a legal obligation or when these third parties are mandated to process this data.

  1. Google Analytics

The provider of Google Analytics is Google Inc., a holding company Alphabet Inc., headquartered in the United States. Before the data is transmitted to the provider, the IP address is shortened by activating IP anonymization (“anonymizeIP”) on this website within member states of the European Union or in other signatory states of the the Agreement on the European Economic Area. Google does not combine the anonymized IP address transmitted by your browser with other data as part of Google Analytics. In exceptional cases, the full IP address will be transmitted to a Google server in the USA and shortened there. In this case, we ensure via contractual guarantees that Google Inc. respects a sufficient level of data protection. According to Google Inc., the IP address will under no circumstances be associated with other user data.

Additional information about the audience analysis service used can be found on the Google Analytics website. To find out how to prevent the processing of your data by the audience analysis service, please visit .

  1. Right to information, rectification, erasure and restriction of processing; right to data portability

You have the right to obtain, upon request, information relating to the personal data concerning you that we store. Furthermore, you have the right to rectification of incorrect data and erasure of your personal data as long as there is no legal retention obligation or no legal basis allowing us to process the data.

You also have the right to demand the return of the data you have transmitted to us (right to data portability). On request, we also transmit the data to a third party of your choice. You have the right to obtain the data in a standard format.

You can contact us for the aforementioned purposes at the following email address . We may ask you, at our sole discretion, for proof of identity in order to process your requests.

  1. Data security

We use appropriate technical and organizational security measures to protect the personal data we store about you against manipulation, partial or total loss and against unauthorized access by third parties. Our security measures are constantly improved based on technological advances.

You should always keep your access data confidential and close the browser window when you have finished communicating with us, particularly if you are not the only person using the computer.

We also take data protection within our company very seriously. Our employees and the service companies we commission are subject to secrecy and compliance with legal provisions regarding data protection.

  1. Data retention

We only store personal data for as long as necessary for the use of the aforementioned tracking and analysis services as well as for further processing based on our legitimate interest. We keep contractual data for a longer period as this is prescribed by legal retention obligations. The retention obligations that require us to retain data arise from financial accounting provisions and tax law. In accordance with these provisions, commercial communication, contracts concluded and accounting documents must be kept for a maximum of 10 years. From the moment we no longer need this data for the performance of the services, it will be blocked. Therefore, the use of this data will be reserved for tax purposes and presentation of accounts.

  1. Right to lodge a complaint with a supervisory authority responsible for monitoring data protection

You have the right to lodge a complaint with a supervisory authority responsible for data protection supervision.

Version: 03.11.2021