General conditions of sale & Legal Notices

This site is published and operated by the company
Olie Neela is a brand of the company Faroem Laboratoires, RI registered in the Neuchâtel trade register
Route de L'Ancien Papeterie, 1723 Marly, Switzerland


The website is the property of the individual company Faroem Laboratoires, registered in the Neuchâtel commercial register under number 278.431.060

Our company aims to offer natural cosmetic products, made from organic ingredients to individual customers who purchase them via our site

The products offered are products intended to be used as is, in a mixture, or even finished products. Everything is manufactured, controlled and shipped by Faroem laboratories or partner companies.

The advice, tips and cosmetic recipes offered on our site are not intended to serve as a treatment prescription for conditions. In general, we recommend following the precautions for using the products and the advice and contraindications. In particular, the allergy test on the crook of the elbow must be carried out before using the products in order to prevent possible risks of allergies.


Validation of the order by the customer implies acceptance of these general conditions of sale in their entirety. The contract for the sale of articles via the Internet is concluded between the company Faroem Laboratoires and the customer.

The customer declares to have the capacity to contract with on the basis of the general conditions of sale present on our website (

These general conditions of sale will prevail over any other conditions stated on our site.

Item characteristics

Our purpose is to provide you with quality products that respect your skin and that of the whole family. These products are made from natural ingredients, often from organic farming and come from suppliers who have received official certification.

Delivery & Return

Find all the information on delivery and returns on the Delivery page dedicated to this purpose. The delivery page is an integral part of these conditions of sale.

  • Standard delivery: in a delay of 2 to 4 working days after receipt of the order.
  • Standard delivery charges are 8.-
  • Free delivery for all orders greater than 95.-


The prices of the items invoiced to the customer are those in effect on the date of the order. They will also appear on our order confirmation sent by email. Our prices are set in Swiss francs for Switzerland and also include the 7.7% VAT applied in Switzerland.

Protection of your data and security of your payments on the site

Payment methods available
On you have several secure payment methods at your disposal:

  1. Secure payment by credit card with the Stripe system: Customers wishing to pay with a credit or debit card can do so and have full protection of their payment data by the Stripes system. Credit card payment provided by 2checkout recognized for its reliability in internet transactions.

The transaction between you and Stripe's servers is encrypted (SSL). The information you provide is encrypted from your computer and will never circulate unencrypted on the internet. Credit card numbers are never stored on

Clearly, secure credit card payment procedures are ensured using the data encryption protocol: SSL protocol, a true benchmark in this area. The information is first encrypted on your computer before transmission. Payment systems are provided in gateway server mode with an authentication certificate.

2. Payment by Paypal: Whether or not you have a Paypal account you can pay using your Paypal account or directly with your credit card (does not require registration). The PayPal service is a service that protects customer usage data by encrypting it. For more information, go to the Paypal website.

Payment by Twint: coming soon

Payment by invoice: You can choose this payment method when ordering and validate your order. When we receive your order, you will receive a confirmation by email, as well as all the information to proceed with payment. Once the invoice is paid we will send you your order. The announced delivery time will start from receipt of your payment.

Protection of your private data

The data we collect is secure and only used to process your orders. Among other things, we collect your name, your email address as well as your contact and delivery information. This information is stored for possible future orders. We never pass on your personal information.